Last updated October 2026

Privacy Policy

Lighting Link ("we", "us") is the managed IT services division of Titan X Solutions. This policy explains what information we collect through lightinglinkmsp.com and our support services, and how we use it.

What we collect

• Contact and assessment forms: name, company, email, phone, company size, and your message.
• Support tickets: your name, email, and what you tell us about the issue, plus our replies and time spent.
• Managed clients: device health data collected by our monitoring tools (device names, online status, patch and backup status, security alerts). We do not sell or share this data.

How we use it

To respond to you, deliver and bill for our services, keep your systems secure, and meet the response times in your agreement. Internal dashboards and alerts use IDs, counts, and business names only, never passwords or payment card data.

Who we share it with

Only the service providers we use to run our business (for example email delivery, payment processing, and monitoring tools), under confidentiality obligations, or when required by law.

Retention & security

We keep ticket history for the life of your agreement plus a reasonable period afterward for support and legal purposes. Data is encrypted in transit, and access to our internal systems is restricted to our private VPN.

Your choices

Email Support@lightinglinkmsp.com to access, correct, or delete your information.