Remote Support
Let a technician connect to your computer
Only do this when you're on the phone or in a ticket with a Lighting Link technician. We will never cold-call you and ask to connect.
- Call or open a ticketCall 507.609.5337 or open a ticket so a technician is assigned.
- Download the support tool Your technician will send you a secure link.
- Read the code to your technicianRun the download and tell us the session code shown. You'll see everything we do, and you can end the session at any time.
Managed clients already have our agent installed. Just call and we can connect, with your permission.