Last updated October 2026

Terms of Service

These terms cover use of this website and our support portal. Managed services are governed by your signed Master Services Agreement (MSA) and plan schedule, which take priority over this page.

Service levels

Response-time targets are listed on our Plans page and in your agreement. Targets measure the time to a first response from a technician, not time to resolution. The clock pauses while we are waiting on information or access from you.

Acceptable use

Don't use the support portal to send malicious files, spam, or anyone else's credentials. Never send us passwords through tickets; we'll arrange a secure method.

Remote access

By starting a remote session you authorize our technician to access the device for the purpose of the support request. You can end the session at any time.

Liability

Except as stated in your MSA, the website and portal are provided "as is" and our liability is limited to the fees paid for the affected service.

Contact

Lighting Link, a division of Titan X Solutions · 507.609.5337 · Support@lightinglinkmsp.com