Imaging and practice software downtime
X-ray sensors, imaging servers, and practice-management software depend on each other. One failed update can stall every operatory.
Dental & Medical Offices
IT for dental and medical offices that keeps the schedule moving
When imaging, charting, or the front-desk phones go down, patients wait and revenue stops. We keep the systems running and help you protect patient information.
The Challenges
The IT problems we see most in your line of work
Protecting patient information
HIPAA expects access controls, encryption, audit logs, and backups. Most small offices have some of these, but not all of them.
Front-desk phones
Missed calls are missed appointments. Old phone systems drop calls, lose voicemail, and make it hard to route patients.
Vendors pointing at each other
The software vendor blames the network, the network blames the computer, and your staff ends up in the middle.
How We Help
What we put in place for you
Managed IT & help desk
Workstations, servers, and updates handled on a schedule that works around patient hours.
Learn more →Security for patient data
Endpoint protection, MFA, encryption, and staff training aligned with HIPAA technical safeguards.
Learn more →Backup of charts and images
Encrypted, verified backups of your practice database and imaging, with tested restores.
Learn more →Cloud phone systems
Call queues, after-hours routing, and voicemail to email so the front desk never misses a patient.
Learn more →Reliable networks
Segmented networks that keep guest Wi-Fi away from clinical systems and imaging.
Learn more →One call for vendors
We work directly with your software and imaging vendors so your team does not have to.
Learn more →We help you meet HIPAA's technical safeguards: unique user logins, MFA, encryption, audit logging, and backups with documented restores. We will sign a Business Associate Agreement. HIPAA compliance itself is your practice's responsibility, and we give you the documentation to show your work.
FAQ
Common questions
Will you sign a Business Associate Agreement?
Yes. Any provider with access to systems that hold patient information should, and we do.
Do you work with our practice-management and imaging software?
We support the computers, servers, and networks those systems run on and coordinate directly with the software vendor when something needs their help.
Can updates happen outside patient hours?
Yes. Patching and maintenance are scheduled after hours so they do not interrupt appointments.
Are you HIPAA certified?
There is no official HIPAA certification. What matters is that the safeguards are in place and documented, and that is what we help you do.
Get Started
Keep your office running and your patient data protected
Call 507.609.5337 or book a free, no-obligation assessment. We'll show you what we find in plain English.